Delivery, Pickups and Returns

Delivery Costs:

Shipping is free for all orders over £120 with the exception of tiles, shower panels, and these areas -  Highlands, Islands and Northern Ireland.

Goods offered with free UK mainland delivery for all orders over £120, except for a small proportion of items that are only eligible for free delivery in certain postcode areas. We define the UK mainland as England, Wales and parts of Scotland below the central belt. The Scottish Highlands, Northern Ireland and any islands are not eligible for free delivery. Please feel free to contact us to clarify for your address by post code. In the case of additional charges being required, we will contact you after your purchase to organise the payment.

 

Delivery information

All items listed on the website include an estimated delivery time that cannot be guaranteed. All estimates are based on a "working day" (Monday - Friday excluding Bank Holidays), starting the next working day after the Order is accepted.

Various factors such as weather, pandemics and stock shortages may impact the stated delivery time.

 

Out of stock shortages may impact the stated delivery time.

Most items for sale on our Puffin Bathrooms Website are offered with free UK mainland delivery for all orders over £120, except for a small proportion of items that are only eligible for free delivery in certain postcode areas. We define the UK mainland as England, Wales and most parts of Scotland below the central belt. The Scottish Highlands, Northern Ireland and any islands are not eligible for free delivery. In the event of a delivery charge being required, it is clearly labelled prior to completing your order, and the relevant charge will be applied to the total at the Checkout stage.

We utilise carriers for delivery of your goods; an order with many items may be subject to deliveries from multiple carriers, and so we are unable to guarantee that all items will be received at the same time, or on the same day.  However we endeavour to achieve this. If you cannot be present to take a delivery, you must give us adequate notice of 24 hours to enable us to re-schedule the delivery. We reserve the right to charge for any re-deliveries as a result of you not being able to take delivery on the nominated day.

All of our deliveries are mostly made by one-person, kerb-side service. Where required, you should arrange for help to unload the Goods during delivery, and/or for storing them inside the property after delivery. Upon receiving a delivery, we recommend performing a short visual inspection, checking that all expected items are present; consulting a delivery note if available. The delivery should be received, inspected and signed-for by the Delivery contact nominated on the Order. Once the delivery is signed for, responsibility for those items is then passed on to you. Therefore, we highly recommend performing a full inspection of the items immediately afterwards, prior to storing them away.

We recommend performing a full inspection as soon as possible to determine whether any items are damaged, incomplete or faulty. In the unlikely event that this is the case, We recommend notifying us within 48 hours of receiving the delivery, which will ensure a smooth Returns process. In cases where all of these Conditions have been adhered to, we will arrange for incorrect or damaged items to be replaced for free. Collection of certain damaged items - such as broken glass - may not always be possible, so you may be asked to dispose of these items separately.

We advise against booking any tradesperson(s) to install items until you are in receipt of the entire order, and it has been thoroughly checked. Any delivery times given are estimates and cannot be guaranteed, therefore We cannot be held responsible for any consequential loss. Do not try and install any damaged or faulty items, and leave them in their original packaging where possible.